Privacy Policy

Last Updated: October 6, 2026

Mobility City Holdings, Inc. (“Mobility City,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, where it comes from, how and why we use it, how we protect and retain it, when we disclose it, and the privacy rights and choices that may be available to you.

This Privacy Policy applies to mobilitycity.com, related webpages and online forms that link to this policy, telephone calls routed through Mobility City’s CallRail system, emails and other communications with us, and personal information we receive when you contact Mobility City or ask a marketing, referral, or lead-generation partner to connect you with us. Mobility City operates as a franchise system. The corporate office and the Mobility City location involved in your inquiry or transaction, which may be independently owned and operated, may each handle information as described below. This policy does not apply to an unrelated third-party website or service that publishes its own privacy policy.

1. Personal Information We Collect

The information we collect depends on how you interact with Mobility City. We may collect the following categories of personal information:

  • Contact information: name, email address, telephone number, mailing address, city, state, ZIP code, and preferred contact method.
  • Inquiry and lead information: the service, repair, rental, product, battery, delivery, financing, franchise, or other subject you ask about; the Mobility City location relevant to your request; appointment preferences; message content; and the source of the inquiry.
  • Customer and service information: records related to appointments, equipment, repairs, rentals, purchases, warranties, deliveries, receipts, communications, and customer service.
  • Communications and call recordings: emails, form submissions, chat messages, text messages, telephone numbers, call routing and tracking details, call dates and durations, recorded call audio, and any information you choose to provide when communicating with us. All calls routed through our CallRail system are recorded for the purposes described in Section 4.
  • Device and online activity information: Internet Protocol address, browser type, device type, operating system, device or advertising identifiers, pages viewed, links clicked, referring page, approximate location derived from an IP address, dates and times of visits, form interactions, and campaign or advertisement information.
  • Cookie and tracking information: information collected through cookies, pixels, tags, local storage, and similar technologies used for site operation, preferences, analytics, campaign measurement, and retargeting.
  • Privacy request information: information needed to receive, verify, process, and document a privacy request or marketing preference.
  • Other information you provide: any other information you voluntarily include in a form, message, call, or other interaction with Mobility City.

Please do not submit Social Security numbers, government identification numbers, financial account credentials, medical records, or other highly sensitive information through a general website form unless we specifically request it through an appropriate process.

2. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you: when you complete a form, call or email us, request information, schedule service, visit a showroom, enter a promotion, communicate with a local Mobility City location, or otherwise interact with us.
  • Automatically from your browser or device: when you visit our website or interact with our online advertising, using cookies, pixels, server logs, and similar technologies.
  • Marketing and lead-generation partners: when you ask a marketing company, comparison service, referral source, publisher, or lead-generation partner to connect you with a mobility-services provider. Information received may include your contact details, ZIP code, service interest, the page or advertisement that generated the inquiry, and a record of the request and any marketing-email opt-in associated with the lead.
  • CallRail: when a call is routed through our call routing and tracking system, CallRail processes call metadata and recordings on our behalf. We use this information to route calls, understand how callers found us, and support the purposes in Section 4.
  • Authorized Mobility City locations and business partners: when information is needed to route or respond to a request, provide a service, or maintain customer records.
  • Public and commercial sources: where permitted by law, such as public directories, business records, and information used to maintain or correct contact details.

When a marketing or lead-generation partner provides your information to us, that partner’s collection of your information is also governed by its own privacy notice and consent language. Mobility City expects its lead sources to collect and provide information lawfully. You may contact us if you want to know whether we received your inquiry from a lead source.

3. How and Why We Use Personal Information

We may use personal information for the following business and operational purposes:

  • Respond to inquiries and provide information about repairs, rentals, products, battery replacement, delivery, franchise opportunities, and other Mobility City services.
  • Identify and route your inquiry to the appropriate Mobility City team member or local Mobility City location.
  • Schedule appointments, service calls, consultations, deliveries, pickups, or showroom visits.
  • Provide, maintain, support, and improve our website, products, and services.
  • Communicate with you by email, telephone, or text about your request, an existing relationship, or customer service; send receipts, confirmations, service updates, and other transactional communications by email; and send marketing follow-up by email if you opted in to receive it.
  • Route and track calls, review recorded calls for customer quality assurance, service resolution, staff coaching and training, operational improvement, and adherence to Mobility City brand and service standards.
  • Personalize website content and understand which services and locations are relevant to visitors.
  • Measure website traffic, form performance, advertising effectiveness, and general audience trends.
  • Create retargeting or remarketing audiences and show relevant Mobility City advertising to prior website visitors on other websites, applications, or platforms, subject to applicable law and your privacy choices.
  • Maintain records, manage consent and opt-out preferences, verify requests, and prevent unwanted communications.
  • Protect the security and integrity of our website, systems, customers, locations, and business; detect fraud or misuse; and troubleshoot technical issues.
  • Comply with applicable law, respond to lawful requests, enforce agreements, establish or defend legal claims, and protect rights and safety.
  • Evaluate or complete a corporate transaction, such as a merger, acquisition, financing, reorganization, or transfer of assets, subject to appropriate protections.

Access to personal information is limited to authorized corporate personnel, the relevant Mobility City location and its authorized team members, contractors, and service providers that need the information for the purposes described in this policy. An inquiry or service email is not, by itself, an opt-in to promotional email.

4. Call Recording and Email Communications

Call recording: All calls routed through Mobility City’s CallRail-enabled phone system are recorded for customer quality assurance. CallRail is our service provider for call routing, tracking, and recording. A customer-facing recording notice is played before the conversation proceeds. If you do not wish to continue with a recorded call, you may end the call and use our online contact form or email instead.

Because Mobility City is a franchise system, authorized personnel at Mobility City corporate and at the particular Mobility City store or location you called may listen to that call’s recording. Access may include corporate staff, the relevant franchise owner, managers, and team members with a legitimate business need. Recordings are confidential business records used for customer-service review, quality assurance, coaching, training, issue resolution, and operational improvement. They are not distributed publicly as training material. Other disclosures and legally applicable access rights are described in Sections 6 and 10.

Email communications: We use your email address for promotional or marketing follow-up if you have opted in to receive marketing emails. You can unsubscribe at any time using the link in a promotional email. Separately, we may email receipts, order or appointment confirmations, service information, and other messages related to a request or transaction even if you have not opted in to marketing. We use a secure email delivery process and reasonable safeguards, including protected transmission where supported and restricted system access, for these communications. Email security also depends on the receiving email provider and your account and device, so no email transmission can be guaranteed completely secure.

5. Cookies, Analytics, and Retargeting

We and companies that provide services to us may use cookies, pixels, tags, local storage, and similar technologies. These technologies may collect device and online activity information and may be used for the following purposes:

  • Essential functions: operating the website, maintaining security, processing forms, and remembering privacy choices.
  • Preferences and functionality: remembering settings and improving how the website works for you.
  • Analytics: understanding website use, traffic sources, page performance, and form completion.
  • Advertising and retargeting: measuring campaigns, creating audiences, limiting repeated advertisements, and showing Mobility City advertisements to people who previously visited our website or interacted with our content.

Retargeting providers may receive or collect limited online information, such as cookie identifiers, advertising identifiers, IP address, browser or device information, pages viewed, and advertisement interactions. We do not intentionally provide these providers with the content of lead forms for their own independent marketing.

Some state privacy laws may define certain disclosures for cross-context behavioral or targeted advertising as a “sale” or “sharing” of personal information, even when no money is exchanged. Where required, you may opt out by using the Cookie Settings or Your Privacy Choices control displayed on our website. If that control is not available, submit a request through our online contact form with “Targeted Advertising Opt-Out” in your message. We also honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.

You can also change browser settings to block or delete cookies. Blocking some cookies may affect website features. Your choices may be specific to the browser and device you use, so you may need to repeat them on each browser or device.

6. When We Disclose Personal Information

Mobility City does not sell personal information for money. We do not rent, trade, or provide lead contact information to unrelated companies for their own independent marketing.

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to the following categories of recipients:

  • Authorized Mobility City locations: the local Mobility City location or team member appropriate for your ZIP code, service area, request, or existing relationship. Some Mobility City locations may be independently owned and operated. Corporate personnel and authorized people at the specific location you called may access that call’s recording for the purposes described in Section 4; access is not given to every franchise location simply because it is part of the system.
  • Contracted service providers: companies that support website hosting, forms, customer relationship management, email or text delivery, call systems, analytics, advertising, data storage, security, technical support, and related business operations. CallRail routes and tracks calls and processes recordings for us. Our email delivery providers process addresses and message content to deliver marketing emails where you opted in and operational or transactional emails. These providers process information for contracted purposes and subject to applicable obligations.
  • Advertising and analytics providers: providers that collect or receive limited device and online activity information for measurement, analytics, campaign attribution, and retargeting. These disclosures are subject to the choices described in Section 5.
  • Professional advisers: lawyers, accountants, auditors, insurers, and consultants when reasonably necessary to provide professional services or protect our interests.
  • Government authorities and legal recipients: when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, safety, security, or prevent fraud.
  • Transaction participants: a prospective or actual buyer, investor, lender, successor, or adviser involved in a merger, acquisition, financing, reorganization, bankruptcy, or transfer of all or part of our business or assets, subject to appropriate confidentiality and legal requirements.
  • Recipients you direct or authorize: when you ask us to disclose information or provide consent for a particular disclosure.

We may also use or disclose information that has been aggregated or deidentified so that it cannot reasonably be linked to you. We do not attempt to reidentify information that we maintain as deidentified.

7. Data Storage and Security

Personal information may be stored in Mobility City systems and in systems operated for us by contracted service providers in the United States or other locations where those providers operate. We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include access controls, authentication, encrypted transmission, vendor review, system monitoring, backups, staff training, and procedures for responding to security incidents.

No website, network, transmission, or storage system can be guaranteed to be completely secure. You should use care when transmitting information online and should not send highly sensitive information through an unsecured channel.

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, honoring privacy choices, resolving disputes, protecting security, and satisfying legal, accounting, insurance, and contractual obligations. Unless a longer period is required or reasonably necessary, our general retention periods are:

  • Prospect and lead records: up to three years after the last interaction.
  • Call recordings and associated call logs: up to twenty-four months after the call, unless a longer period is reasonably necessary for a related service record, dispute, legal hold, or other lawful obligation.
  • Customer, transaction, service, warranty, and delivery records: up to seven years after the last transaction or service.
  • Website analytics and retargeting identifiers: up to twenty-four months, or a shorter period if configured with the applicable provider.
  • Marketing preferences and suppression records: for as long as reasonably necessary to honor the choice and avoid unwanted communications.
  • Privacy request and verification records: up to twenty-four months after the request is completed.
  • Security and technical logs: up to two years, unless needed for an active investigation, dispute, or legal obligation.

When the applicable retention period expires, we delete, deidentify, or securely dispose of the information, subject to technical limitations and lawful exceptions.

9. Marketing and Communication Choices

  • Email: we send promotional or marketing follow-up emails if you opted in. Use the unsubscribe link in a promotional email to stop them, or contact us using Section 14. Opting out of marketing does not stop receipts, confirmations, service updates, privacy-request responses, or other non-promotional messages related to a request or transaction.
  • Text messages: reply STOP to opt out of promotional text messages from the number that contacted you.
  • Telephone: tell the representative that you do not want promotional calls, or contact us using one of the methods in Section 14.
  • Cookies and targeted advertising: use the Cookie Settings or Your Privacy Choices control displayed on our website. If that control is not available, use our online contact form and write “Targeted Advertising Opt-Out” in your message. You may also use browser settings or a legally recognized opt-out preference signal where applicable.

We may keep limited contact information in a suppression record so that we can honor an opt-out request.

10. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Confirm whether we process your personal information and request access to it.
  • Request the categories or specific pieces of personal information we have collected about you.
  • Request information about the sources, purposes, and categories of recipients associated with your personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Request a portable copy of certain personal information.
  • Opt out of targeted advertising or a legally defined sale or sharing of personal information.
  • Limit certain uses or disclosures of sensitive personal information where that right applies.
  • Withdraw consent when processing is based on consent.
  • Appeal our decision if we deny a qualifying privacy request and your state provides an appeal right.
  • Exercise privacy rights without unlawful discrimination.

To exercise a privacy right, submit a request through our online contact form, email info@mobilitycity.com with the subject line “Privacy Request,” call +1 (800) 306-0133, or write to the address in Section 14. To opt out of targeted advertising or legally defined sale or sharing, use the Cookie Settings or Your Privacy Choices control displayed on our website. If that control is not available, submit the request through the same contact methods and identify it as a “Targeted Advertising Opt-Out.”

We may need to verify your identity and residency before completing certain requests. We will use verification information only to process and document the request. If we cannot verify a request, we may ask for additional information or deny the request as permitted by law. You may use an authorized agent where permitted by law, but we may require proof of authorization and direct identity confirmation. We will respond within the period required by applicable law.

11. Additional State Privacy Notices

Residents of states with comprehensive privacy laws may have additional rights. For purposes of those laws, the categories of personal information we may collect are described in Section 1, the sources are described in Section 2, the purposes are described in Sections 3 through 5, the categories of recipients are described in Section 6, and our retention practices are described in Section 8.

We do not sell personal information for money. We may use or disclose device and online activity information for retargeting or cross-context behavioral advertising. Depending on the law that applies, this activity may be considered targeted advertising, selling, or sharing. You may opt out using the Cookie Settings or Your Privacy Choices control displayed on our website, by contacting us as described in Section 14, or through a legally recognized browser-based opt-out signal.

We do not knowingly sell or share the personal information of consumers under sixteen years of age. We use sensitive personal information only for permitted business purposes or with consent when required, and we do not use it to infer characteristics about a person unless permitted by law.

12. Children’s Privacy

Our website and services are intended for adults and are not directed to children under thirteen years of age. We do not knowingly collect personal information directly from children under thirteen. If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

13. Third-Party Websites and Services

Our website may link to or embed third-party websites, maps, videos, social-media features, payment tools, forms, or other services. Their privacy practices are governed by their own notices, not this Privacy Policy. We encourage you to review the privacy notice of each third party you use.

14. Contact Us and Submit a Privacy Request

If you have questions about this Privacy Policy, want to exercise a privacy right, or want to make a complaint about our privacy practices, contact us using one of the following methods:

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, services, or legal obligations. We will post the updated policy on this page and revise the “Last Updated” date at the top. If a change is material, we will provide additional notice where required, such as a prominent website notice or direct communication. Your continued use of the website after an update is subject to the revised policy to the extent permitted by law.