Bath Safety
Mobility City offers bathroom safety equipment designed to reduce fall risks and support independence in the home. Our selection includes…
Meet Our Owners
Nate Polete is a proven leader with more than 25 years of experience in servant leadership, operations management, and community engagement. With a 30-year partnership history with the United States Postal Service, Nate brings a strong background in logistics and operational efficiency. He holds a Bachelor of Science in Project Management from Bellevue University and most recently served as General Manager for Pitney Bowes, managing operations across Jacksonville and Orlando.
Nate is especially proud of his work fostering partnerships with vocational rehabilitation agencies in Northeast Florida, creating job opportunities for individuals with disabilities and promoting workplace inclusivity.
Merlyne Polete is a dedicated registered nurse with over 33 years of healthcare experience, including oncology, clinical research, senior care, and health plan auditing. Born and raised in Hawaii, she earned her Bachelor of Science in Nursing from the University of Hawaii. Merlyne is passionate about helping individuals live safely and independently with access to the right mobility solutions.
Together, Nate and Merlyne have been married for over 22 years and have called Northeast Florida home for more than a decade. As local owners of Mobility City, they are committed to serving their community with compassion, integrity, and exceptional customer care.
Mobility City of Jacksonville, FL is committed to providing parents, seniors, and individuals with disabilities the independence they need to lead a better quality of life. We understand that many individuals spend over twelve hours a day in their mobility equipment, and it is important that they have access to clean, dependable, and mechanically safe mobility equipment. Our experienced team is dedicated to assisting you with all of your mobility needs and ensuring that you receive exceptional care and support every step of the way.
Our team of experts at Mobility City in Jacksonville, FL is dedicated to providing you with exceptional care and an outstanding customer experience. We have extensive knowledge and expertise in creating mobility solutions for our customers and strive to provide the highest quality products and services.
Honest, honest, honest. Those are the only words I can use to describe the owners. I currently have a rather large upright walker because I am a rather larger framed guy. My current walker is destroying the walls because it is wide and I am not as careful as I could/ should be. Based on excellent reviews I came here to explore my options for a smaller sized upright. Ultimately I was told that the smaller one would not be an option for me, as my current one is safer for ME b cause of weight capacity. So, if you need anything mobility wise, I would urge you to patronize this shop. Should my body size change, this is the place I would go. You should as well!
I was in the store today, first to be met with a salesperson who was cheerful and anxious to help. My husband bought a walker and wasn’t 100% happy with it. The owner came out and said he would do anything at all to help. He was the most pleasant warm and friendly man. He refunded our money without hesitation or question. The customer service was beyond compare. The other businesses owners should learn from this family owned business how to treat people. I would highly recommend Mobility City for any and all your handicapped needs. They were BEYOND wonderful to do business with. I gave them 5 stars but they deserve at least 10!
My husband had 2 walkers that were not working well. The brakes didn’t do their job, the handles were loose and the walkers didn’t feel safe. We took them to Mobility City to see if they could be fixed. He helped us and said not to worry, he could fix them. He told us that they didn’t need replacing yet. We were very impressed with his honesty! He made them work like new and then wouldn’t even let us pay. We will definitely go back when he needs any devices!